Terms and Conditions

1) Returns Goods are returned when back to our Milan warehouse free delivered. 2) Shipment costs Shipment costs are at consignee's expense. 3) Delivery time Packages will shipped on Tuesday and Friday. Generally, delivery time is 7-10 days from payment date in Italy, 15 days for Europe, 3-4 weeks for the rest of the world. Faster services can be chosen during the order procedure. Delays do not give the right to refunds or order cancellation. 4) Payments Only the indicated payment methods are accepted (credit card, bank transfer, Pay Pal). 5) Complaints Possible complaints must be sent written by post within 8 days from the receipt of items to Ghenos S.n.c. di  Genovese Alfredo & C., Via Treccani degli Alfieri, 14 20141 Milano. 6) Transport damages The items travel at buyer's risk even if free delivered; the vendor's responsibility ceases when the items leave the warehouse. On delivery, the client must make notice to the carrier possible damages, missing items or pilfering. They must be described on the shipping documents. Verbal complaints have no value. 7) Right to withdrawal As for D.L.gs. 15/01/1992 n° 50, the client has the right to return the item if it does not please him. He must inform Ghenos S.n.c. di  Genovese Alfredo & C. in writing within 7 days (seven) from the collection of the items. He can return the items if they are unaltered and in the same condition he received them to Ghenos S.n.c. di  Genovese Alfredo & C., Via Treccani degli Alfieri, 14 Milano. We request that shipping costs be covered by the customer. Ghenos S.n.c. di  Genovese Alfredo & C. will refund, minus the shipment costs, within 30 days (30) from the delivery to the carrier. 8) Place of jurisdiction Milan is the competent court for any litigation.

 

< Prev